Shipping & Returns
Shipping
Please see the list below for shipping information by country. All orders placed before 12pm on Monday to Friday, we endeavor to ship the same day.
| Country | Postal fee below 69 eur | Postal fee above 69 eur | Transit time | Return fee |
|---|---|---|---|---|
| Denmark | 39 dkk | Free | 1-2 business days | 39 dkk |
| Germany | 5.95 eur | Free | 2-5 business days | 5.95 eur |
| Sweden | 45 sek | Free | 2-5 business days | 45 sek |
| Belgium | 3.95 eur | Free | 2-5 business days | 3.95 eur |
| Austria | 3.95 eur | Free | 2-5 business days | 3.95 eur |
| Ireland | 3.95 eur | Free | 5-7 business days | 3.95 eur |
| Holland | 3.95 eur | Free | 2-5 business days | 3.95 eur |
| Poland | 3.95 eur | Free | 2-5 business days | 3.95 eur |
| Finland | 3.95 eur | Free | 2-5 business days | 3.95 eur |
| France | 3.95 eur | Free | 2-5 business days | 3.95 eur |
| Spain | 5.95 eur | Free | 2-5 business days | 5.95 eur |
We deliver with the following options:
- Delivery to home or work address
- Delivery to a ParcelShop near you
Returns
If you are not satisfied with your purchase, you can return your items to us. MOS MOSH offers a 30-day return policy that applies from the day you receive your items. All items must be returned in their original condition, unworn, and in the same state and packaging as they arrived in. This includes any additional gift items received from MOS MOSH, if applicable.
We make return shipping easy and convenient for you!
Log in to our return portal with the email address you used when placing the order and your order number*. You will then receive a GLS QR code, which you must show in your chosen GLS ParcelShop. GLS will then print your return label and send the parcel back to us. You will then receive an email from GLS where you can track the return shipment. Remember to fill in and enclose the return slip in the parcel.
We recommend that you secure a receipt as proof of delivery in case the parcel should get lost along the way. Please note that the responsibility for the return shipment lies with you until we receive the parcel. We only refund to the payment card that was used for the purchase. Any self-paid shipping costs are not refundable. Returns are subject to a return shipping charge (see country list) and will automatically be deducted from your refund.
When returning second-hand goods, please make sure to return this with the enclosed pre-paid return label in a separate package.
Should you experience problems with creating your return, please write to us at customerservice@mosmosh.com
Exchange of goods
If you would like to exchange one or more of your items for a different size, color etc. you simply send these items back. The cost of shipping will automatically be deducted from the value of your purchase. You can then place a new order for the correct size or color.
If you have any questions, please contact our Customer Service at customerservice@mosmosh.com
* You will find your order number on your return slip in the upper right corner (ex. W123456)
Incorrect or faulty items
In case you received an incorrect or faulty item in your order, we kindly apologize for the inconvenience and ask you to contact us at customerservice@mosmosh.com.
How to process a faulty itemItems bought from the MOS MOSH website are subjected to a 2-year warranty. This applies to material and fabrication defects.
Please send an email to customerservice@mosmosh.com stating the issue and remember to refer to your order number, which can be found on your order confirmation. To make the process easier for both parts, please attach photos of the item and issues in question, and inform products name, product number and size. Our customer service will then process your request.
If our customer service assesses the need for a return, we will cover the delivery costs. Items returned without consulting with our customer service will not be compensated.
MOS MOSH items bought from a third party
Faulty MOS MOSH goods bought from a third party, such as a webshop or physical store, should be referred to the store from which it was bought. The MOS MOSH webshop cannot be held responsible for these purchases.